Frequently Asked Questions
Questions related to a particular tour, sightseeing, activity, travel product, or destination
Can you check availability for me?
Availability is open in most of our Tours booking at leat 48 hours before. For last minute booking call us Toll Free at 1 866 800 0570 or send us a message clicking Here
Can I book this when I get there?
We provide bookings only online or by telephone. It is recommended you pre-book your service to avoid disappointment as many of the tours and products are popular and can be sold out early. If you wish to wait and book from us at the destination, you may call us at that time, but some services will not be available.
What are the ages for the Child Rate?
The ages for children is specified just down of the "Add to Cart " button on the brochure page on the web site.
What days does this tour operate?
The days of operation and hours of every service can be found on each brochure page on the web site
Does this operate on Christmas and Public Holidays?
This information will be noted on the product brochure page on the web site.
Departure Point -- From what location does the service depart?
Our services depart from designated meeting points, hotels, theatres, and tour operator offices. You will receive exact instructions with the E-Ticket that is sent confirming your order.
Departure Times -- Are there different times of departure?
The times of departure or operation are found on the brochure pages on the web site.
What all does the tour include?
A complete description of each tour, activity, or service is provided on the brochure page on the web site. We have no additional information, but you are certainly welcome to email with additional questions after you review this FAQ. Please click here
Are there any discounts for Military Personnel, AAA, AARP, or other groups?
We do offer a discount off "Our Rate" if you book online; this rate is shown as " Special Internet Price." We offer a discount for children on many services. This rate is shown as the "Child Rate." We do not offer any discounts other than those stated on the brochure page.
Can I get dropped off after my tour at my hotel or at another location?
This depends on the travel service provider and will need to be asked directly to them on the day of the tour. Some travel service providers can drop you at a major hotel or city location, depending on their schedule on the day. You will need to check directly with them at the destination, prior to or on the day of travel.
How long is the tour?
The length of each tour, show, or activity is shown on the brochure page of the web site .
Email Response Not Received -- I have not received a reply to my emails.
Some email internet providers can mark general emails such as those sent from us as "spam." Please check your spam folder for previous email replies. If you have your spam filter set on the highest ranking, only emails from senders in your address box will go into your inbox. Any other emails (such as replies from internet sites you have booked on) will go into a "spam" folder. These emails can sit in this folder for up to 7 days, and then your email system will automatically delete them.
I am traveling in a group; do you cater to groups and/or have a group discount program?
If you have a group of 20 or more, please click here, and provide the name of the tour, date, number of adults, number of children, and any additional information. The Group Tours Department will provide pricing and other information.
Hotels -- Can you tell me what hotels are close to the departure point?
Many of our services include hotel pick-ups. When available, hotel pick-ups are almost always available from the major tourist areas in each town. Departure points are often listed on the web page.
What languages are available for this tour?
The majority of the tours and services are available in English and Spanish.
Payment -- How can I pay for my reservations?
All tours must be prepaid by credit card, PAYPAL or bank deposit. We accept Discover, MasterCard, or VISA. A confirmation and E-Ticket will be sent to you by email. You may reserve and pay online with confidence as we use secure servers and process hundreds of thousands of reservations online annually.
Where do you pick-up?
Hotel pick-up service is available from area hotels on specified tours. If you are not staying in a hotel, or your hotel is outside of the area, please leave the field for hotel pickup blank on the order form, and we will send you exact instructions on where to meet the tour. You may go to one of the hotels where we offer pick-up, but most hotels charge for parking. Hotel pick-up is not required; you may always meet the tour at the designated departure point. Pick-up service is not available from private residences.
How do I confirm my hotel pick-up?
Please provide your hotel name at the time of booking, and then call the telephone number on your E-Ticket 24 to 48 hours prior to your tour or activity to reconfirm your pick-up time and the precise location. It is very important to find out exactly where the pick-up location is because many hotels have multiple entrances, and there will always be a precise point for pick-up.
Do you pick up from the airport or from airport hotels?
Most tours and activities do not offer airport pick ups. Most city airports are located well away from the city center and tour operators cannot offer a pick up service from these areas. If a tour does offer airport pick ups, this information will be listed on the brochure page on the web site. If there is no information listed, the tour does not pick up from the airport. You will need to specify a pick up hotel that you can get to, or you will need to make your way to the main departure point that will be specified on your E-Ticket.
Pick-Ups from Hotels -- What hotels does this tour pick up from?
we will confirm the hotel pick-up location on your E-Ticket. Please enter your hotel in the "Hotel" field on the Order Form.
Are these your rates?
The rates shown on this web site are our rates and are not the rates of any other entity. "Our Rate" is our rate for orders placed by telephone. "Special Internet price " is our rate for orders placed online.
How do I make reservations? Can I reserve over the telephone?
You may call us toll-free to make your reservations. Reservations Agents are available from 9:00 am to 7:00 pm Eastern Time every day of the year. We offer 24 hour, 7 days a week ordering online, and on most services, you will save $5 per adult ticket off our regular rate by ordering online.
Tickets & Confirmation -- How will I receive my tickets?
You will receive an email receipt confirming your credit card charge immediately after submitting your reservation. 24 hours later you will receive an E-Ticket (ticket sent by email) confirming all details. Simply print your E-Ticket, and present it when you check-in. Your confirmation/E-Ticket will include a contact number for the operations staff; please call that number at least 24 hours prior to the tour to confirm any details. Please be sure to print your E-Ticket as you may be charged again (with no refund for this original purchase) if you fail to present your E-Ticket. We do not mail tickets. We can fax tickets to hotels, if necessary.
Time of Tour -- What times is this tour available?
The times of departure or operation are found on the brochure pages on the web site
Wheelchairs -- Can you accommodate passengers in wheelchairs?
Wheelchair facilities are available for some services. However, passengers in a wheelchair can be accommodated on tours only if they can get on and off the tour vehicle on their own. The wheelchair must be foldable. The driver is not permitted to assist handicapped persons due to insurance restrictions. Please specify in the "Comments" box on the Order Form if anyone is handicapped and the nature of the handicap. We will make special arrangements where possible and will advise if there are any issues.
Help in making your reservations.
Can I book more than one tour at a destination?
You may book any number of tours available in any destination, depending upon your available time.
Booking Online -- How do I make reservations online?
Booking online is easy. Once you identify a tour or activity that you’d like to reserve, click on the "Add to Cart " Button on that brochure page on the web site. This will open up the information you entered will then be displayed for you to double-check. Check that the data is correct; double-check that you have ordered the correct tour / activity and that the price is correct; and click on "Proceed to checkout." , Enter your billing information and Your credit card is then charged, and as long as the transaction is approved by the credit card company, you will receive a message on your computer screen indicating that your order was placed successfully as well as a full receipt. You will then receive an immediate response from the system; 24 hours later you will receive an email that will be the confirmation of the tour and your E-Ticket. You simply take this E-Ticket to present as your ticket. Details about your tour / activity will be printed on your E-Ticket. We suggest that you also print the brochure page off the web site to take with you so you have all the information at your fingertips upon arriving at the destination.
Booking Options -- Is it better to book online or by phone?
We encourage online ordering as it is easy and less expensive for you. Our Reservations Agents are available between 8:00 am and 10:00 pm Eastern Time, and online orders are accepted 24 hours a day. If we are unable to take your call personally, please leave a message and one of our representatives will return your call as soon as possible.
Confirmations -- How do I receive confirmation of my booking?
By email. Once your order has been placed, you will receive an email immediately that confirms receipt of your request and serves as your credit card receipt. Not less than 72 hours or ASAP you will receive your E-Ticket (ticket sent by email) including your confirmation number and details for your reservation including the departure time, departure address or pick-up information, etc.
Credit Card - Don’t Have One -- I don’t have or own a credit card, how do I book?
We use a completely secure and automated booking system, therefore we can only accept bookings made using an authorized and valid credit card. We use the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your credit card information, address, and telephone number, and your credit card information is protected. This encryption makes doing business on the Internet as secure as making purchases by telephone.
Credit Card Declined -- I keep getting a credit card error while trying to book, what do I do?
The booking process is completely automated (and all credit card transactions are secure). If you are receiving an error, here are some potential reasons why:
~ Address entered does not match the billing address stored on your account by the issuing credit card company.
~ Information may be missing such as zip code, state, telephone number, etc.
~ CVV Code may be entered incorrectly. This code is the last 3 digits on the signature line on the back of your credit card.
~ Your credit card company may have a block on your account to protect you from your credit card being used online; you should call your credit card company to see if this is the case.
~ Your credit card company may have put a hold on this particular transaction; you should call your credit card company to see if this is the case. This happens when someone makes one or more errors trying to enter an order. To protect cardholders from unauthorized use, the credit card companies sometimes place a hold when they see several attempts to charge with changing information used.
~ Insufficient funds to cover the transaction being booked. This does happen occasionally.
Please check the entered details on the booking form and try again. If unsuccessful, please call your credit card company. If still unsuccessful, please call us toll-free.
Credit Card Safety -- Is my credit card safe?
We use the Secure Socket Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers. SSL encrypts your personal information such as your address, telephone number, and your credit card information. This information is protected. We believe this encryption makes doing business on the Internet as secure as making purchases by telephone.
Discounts -- Are there discounts for booking more than one tour?
We use the services of over 1,100 travel providers worldwide, and each booking is made separately with each travel provider. Therefore, we cannot offer discounts for multiple bookings.
Travel Services Booking -- Can I book airlines, hotels, or car rentals through you?
Everything that we offer is listed on our web site. A sister company may be able to offer transportation; we have some airplane tours. We offer hotels and car rentals.